Legal
Refunds and cancellation
Cancel whenever you like. No notice period, no cancellation fee, and your evidence leaves with you.
Last updated 31 August 2026. This policy forms part of our terms and conditions.
The short version
Fourteen days to change your mind on your first payment, refunded in full. After that, cancel any time and you simply are not billed again. Annual plans are refunded pro-rata for whole unused months. You keep the documents you generated and you can export your consent log at any point, including after you leave.
1. Changing your mind — first 14 days
If you cancel within 14 days of your first payment, we refund that payment in full, no questions asked. This applies whether you chose monthly or annual, and whether or not you have already generated your documents.
Email us and say you want to cancel. That is the whole process.
2. Cancelling a monthly subscription
- Cancel at any time. There is no notice period and no cancellation fee.
- Your service continues to the end of the month you have already paid for.
- You are not billed again.
- Part-months already paid are not refunded, because the service was available to you for that period.
3. Cancelling an annual subscription
After the first 14 days, we refund the whole unused months remaining in your year, calculated from the monthly equivalent. The month you cancel in is not refunded.
We do not think it is reasonable to keep a year of somebody's money for a service they stopped using in month three, and we would rather say so here than be asked.
4. What you keep
- Your documents. The PAIA manual and privacy policy you generated are PDFs you already hold. Download them before you go — the published web address stops being served once the account closes.
- Your consent log. Export it as a spreadsheet from the portal. It is your evidence of lawful processing and you may well need it after you stop being a customer, so take it with you.
5. What stops
- The consent banner stops being served to your website. Tracking tags on your site will no longer be held, so remove the snippet when you cancel.
- New consent records stop being collected.
- Your documents stop being updated when the law, the templates or the Regulator's details change.
6. How long we keep your data afterwards
We keep your account and consent records for 90 days after cancellation so you can come back or export something you forgot, then delete them. Tell us if you want them deleted sooner and we will do it.
Billing records are kept for as long as tax law requires, which is longer, and separately from the rest.
7. Failed payments
A failed payment is not a cancellation. We email you, your service keeps running for a short grace period, and we warn you again before it stops. Nothing is deleted at that point — pay and it resumes.
8. If something goes wrong at our end
If the service does not do what we said it does, tell us. If we cannot put it right in reasonable time, we will refund the period affected. We would rather refund you than argue about it.
9. How to cancel
Email gregory.dearham@gmail.com from the address on the account, or say so from inside the portal. We will confirm in writing and tell you the exact date the service ends. We will not put you through a retention call.
10. Your statutory rights
Nothing in this policy limits any right you have under the Consumer Protection Act, the Electronic Communications and Transactions Act, or any other law. Where the law gives you more than this policy does, the law applies.